Returns & Exchanges
At Danilo Promotions, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth resolution.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original retail packaging, ensuring all tags and labels are intact to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked courier service to send the package back to our central distribution warehouse.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing